Citizen Charter

Index Medical College Hospital & Research Centre, Indore continues to provide dedicated patient care and better services.
We strive to provide:

  • Total dedication to understanding and fulfilling patient’s need;
  • Total devotion to providing efficient and reliable patient care services;
  • Efficient prompt service
  • Motivating the patient for helping themselves
  • Total commitment to providing challenging and rewarding career for every employee;
  • Transparency of functioning;
  • Periodic & regular monitoring of functioning.
About IMCHRC :

IMCHRC, Indore brings together a dedicated team of physicians, nurses, and other healthcare professionals to provide the highest standards of medical treatment.

Our extensive infrastructure comprises of 12 modern operating theatres, 760 beds, including comprehensively equipped intensive care beds.

Location: it is located at Nemawar highway,near khudel village; 25 kms distance from Indore railway station and 18 kms from Roadways bus stand
We strive to provide:

Enquiries :
  • Location guide map is available and directional signboards are fixed in each floor.
  • Enquiries counter exist at the reception (ambulatory entrance and main entrance)
  • Telephone nos of central enquiry
  • Public Relation officer helps the patient at the Hospital & OPD entrance.
Important Telephone Number :
  • Appointment Help Desk -
  • Casualty -
  • Blood bank –
Casualty and Emergency Services :
  • The casualty functions round the clock all days.
  • Casualty direct no:
  • Casualty Medical officer and resident Doctors are available 24 hrs all days.
  • Duty Doctors are available on call round the clock in all specialties.
  • There are 25 beds in the emergency room.
  • Emergency Cases are attended promptly.
  • All the items required are made available during mass casualties.
  • In serious cases, priority is given to treatment/ management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.
  • Emergency operation theatre is maintained on a regular basis to ensure that it is usable all times.
Ambulance Services :
  • The hospital has a fleet of 1 fully equipped and 1 non-equipped ambulance.
  • A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
  • The Ambulance services are available for transportation of patients from IMCHRC or to IMCHRC.
  • Ambulance service enquiry no
  • This facility is available 24 hours a day, on all days.
Outpatient Departments :
  • Timings: 9 AM to 4 PM.
  • All the OPD registrations are free of charge.
  • Every outpatient seeking treatment at the hospital is registered prior to the consultation.
  • A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.
  • For every new patient a Unique MRD number will be generated.
  • If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.
  • In case, you are a non-appointment / walk-in patient, you are requested to wait to see the doctor.
  • Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn.
  • Nominal charges are taken for investigations and can be made at the OP Billing Counter.
Routine Investigations :
  • All working days
  • Sundays and holidays closed.
Collection of Specimens :
  • All Days 07.00 A.M. to 04:30 P.M.
  • Sundays and other Holidays closed.
  • Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.
  • Reports are made available within the shortest possible time, which will be specified.
Blood Bank :
  • Open for 24 hours and caters to external request also
  • A licensed blood bank is available in the hospital to cater to the requirements of the patients
  • All blood is tested for HIV, HBV and HCV, VDRL, In addition.
Mode of Payments :

TPA and Cashless Transactions :
We entertain TPA and cashless transactions.
IMCHRC have got tie up with TPA such as
Our computerized billing system will consolidate all charges for medicines/consumables/services availed by you during hospitalization.

Surgery Package :


(a) Whether working : Yes
(b) Accommodation for staff on duty :-  
  (a)      Doctors Doctor’s Duty Room Available
  (b)      Nurses Nurses Duty Room Available
  (c)      Students  
  (d)      Other paramedical staff AVAILABLE
(c) No. of emergency beds in casualty 25(with 4 Beds for obst.gyne.)
(d) Working arrangement of casualty services
  (a)      Doctors Doctor’s Duty Room Available
  (i)      No. of casualty medical officers Four
  (ii)      Consultants services Round the Clock
  (iii)      Nature of Services Casualty works round the clock and Managed by 4 Doctors and 13 Nurses in 3 Shift .The casualty services for Obstetric Gynaecology is located with labour room
(e) Resuscitation services facilities:-  
  (i)      Oxygen Supply Yes
  (ii)      Ventilation Yes
  (iii)      Defibrillator Yes
  (iv)      Fully equipped disaster trolleys Yes
(f) Facilities provided :-  
  (i)      X-ray Radiology Dept is situated the UG floor Of the Hospital and one Mobile X-Ray Is also available
  (ii)      Operation Theatre Casualty OT is used for Injection
  (iii)      Laboratory Facilities 24 Hours supported by Pathology Dept
(g) Ambulance service :- Yes/No                        Number
    Yes                        2 Nos
(h) Whether facilities for medico-legal examination exist Yes